Dear Final Fantasy 14 customer support, please politely vanish because your existence kills portions of my soul each time I have to deal with you. Today in events I sat waiting for 2 hours buy FFXIV gil when the estimated wait time was 1 hour, so I sat patiently I like to consider myself as a patient person. Finally after 2 hours of waiting for customer support I got an agent named Andrew. Now before we get into how dumb this guy is. My issue is I have the code that I used to purchase the game, I have the name on the account, and backup email for it, and I can answer a security question.
Now seeing as how I have all of this wonderful material to prove my ownership of the account... it isn't enough cheap FFXIV gil (SHOCKER I know). Now I haven't logged into this account or this game much rather in forever. So I need to reset the password on the account as security measure which is fine, but I seem to have lost the email for the account.
So this is where the 2 hour wait for customer support begins I go through this wait and finally we are connected with Andrew. Now in no circumstance ever do I put my real birth date with my name for personal security reasons. So they need me to provide the date of birth that I put for this account and it's been a while since I logged in on that account so obviously I forgot it.
Now for some reason my date of birth is like the largest erification method in the world... because he wouldn't provide me with any other information unless I gave him my date of birth that I provided for that account which was false. So I didn't know it. Here is where the bad part comes.
I provide him with all of this other information that he can use to verify the account is mine but... it doesn't mean anything for some reason unless I can provide him with the date of birth. So here is where I start getting angry. I say in quote "How is it that I can provide you with all of these means of verification and they don't mean anything. A SECURITY QUESTION IS FOR THIS EXACT PURPOSE." Apparently I hurt his feelings because soon after that message was read I get this delightful reply " Agent Andrew: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Andrew has disconnected." If you are customer support and you do this to your customers, please stop being customer support. Because the only thing you are supporting is mental breakdowns.